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Potential employers, including Hilton Hotels, American Airlines and, might hire directly. Remember, it's tax-deductible if you're an independent contractor. And don't skimp on buying a comfortable, ergonomically safe chair and headset. The solitary work demands a good dose of "get up and go" and discipline to keep from being distracted. Employers often offer paid training sessions.
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You'll need to toggle seamlessly among several computer screen windows at a time. Online chat sessions and email may be part of the job. In some cases, you'll troubleshoot and help out with technical support. In general, you'll be answering incoming calls, taking new orders and tracking existing orders. The nitty-gritty: You must have an up-to-date computer, a high-speed internet connection, a dedicated landline telephone during business hours, a telephone headset and a quiet place to work. That said, there are legitimate work-at-home jobs in customer service and other fields, but you'll need to do legwork to avoid scams. "Payment for the privilege of working is rarely acceptable, in our view," says Christine Durst, an internet fraud and safety expert and cofounder of, a website that screens job leads on home-based jobs. Two glaring red flags: jobs touted via email that promise to pay more than you ever dreamed, and firms that charge you a fee to obtain more information about a job. Work-at-home scams have been around for decades, but in the past few years, the Federal Trade Commission has seen the number of complaints nearly double. Working at home has a nice ring to it - sometimes, too nice. I feel like I'm my own boss, and I can fall out of bed and go to work in seconds." Beware of scams "I absolutely love it," she says of her work-at-home job. "Thanks to the plan, I'm now rebuilding my nest egg," Booley says. Plus, she contributes 5 percent of her earnings to Sykes' 401(k) employee-retirement plan, which her employer matches 100 percent.
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Sykes has 7,500 work-at-home customer service agents in 2,000 cities.īooley logs in about 24 hours each week at $9 an hour, answering questions and processing orders. Incoming calls to Office Depot are routed to her home office. Rather, Booley is employed by Sykes Home, a call center service headquartered in Tampa. She doesn't work for the office-supply retailer, however. Now, when you dial Office Depot's toll-free number, you may be speaking with Booley in the spare bedroom of her Ocala, Fla., home. Two years later, with energy restored and her nest egg depleted, she found a part-time job that allowed her to work from home. Her husband had recently died from chronic kidney failure, and Booley, then 61, was exhausted from serving as his primary caregiver while holding down full-time employment.īut retirement proved to be short-lived. In 2007, she retired from her position as an AT&T call center manager.